Member Education
New Procedure To Help Prevent Debit Card Fraud.
To help protect you against debit card fraud, we have enhanced our fraud system to include a sophisticated neural network. Now, when a transaction on your card appears to fall outside of your usual spending pattern, an alert is created. A fraud analyst or automated voice system will then contact you at home, work or at your cell phone (if you have provided this number to the credit union) to verify whether you authorized this transaction which does not fit your historical card spending behavior. Part of the verification will be to ask you to validate that you are the cardholder.
If we are not successful contacting you, a decision will be made on your behalf to block future transactions until you can be reached for confirmation. Therefore it is important that you provide us your most up to date phone numbers. This is part of our continuing effort to provide you with the best protection available when using your debit card. We hope you enjoy the peace of mind that comes with knowing your card carries the state of art security features.
Phishing E-Mails
Many consumers are now receiving e-mails claiming to be from the consumer's financial institution. Embedded within the e-mail is a link to a spoofed website. The spoofed website appears to be exactly like the financial institution's website. Once the consumer is redirected to the spoofed website, the scam phishing e-mail asks the consumer to fill in required information to keep his/her credit/debit cards or online banking active. The spoofed website asks for name, account number, card numbers and other sensitive account information.
Because the spoofed websites have a very authentic appearance, consumers are giving up their credit and debit card information, including PINs. Within minutes of a consumer responding to a phishing e-mail, there are fraudulent transactions on the credit and debit card accounts.
KVCCU does NOT keep on file any members PIN for Debit or Credit cards. VISA does NOT keep on file PINs for Debit or Credit cards. Once a member forgets the PIN, a PIN reminder or new PIN can be sent to the member. If the Debit or Credit card is lost or stolen, the account will be closed and a new account opened for the member. KVCCU does not solicit personal/private information via e-mail. If you think you have contacted by fraudulent means, please contact the credit union at once.
HELPFUL INFO
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Never click on the link provided in an e-mail you believe is fraudulent.
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Do not open an attachment to an unsolicited e-mail unless you have verified the source.
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Do not be intimidated by an e-mail or caller who suggests dire consequences if you do not immediately provide or verify information.
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If you believe the contact is legitimate, go to the company's website by typing in the site address directly or using a page you have previously book marked, instead of a link provided in the e-mail.
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Use the FTC (Federal Trade Commission) website, www.onguardonline.gov. Consumers can take interactive quizzes designed to enlighten you about identity theft, phishing, spam and online-shopping scams. Elsewhere on the site, consumers can find detailed guidance on how to monitor credit histories, use effective passwords and recover from identity theft.
Education in ATM Skimming
Closely monitor anyone who handles your card. To protect against skimming, closely watch anyone that you give your card to for processing, such as a waiter, clerk, attendant, etc. If at all possible, do not let them out of your sight. If a clerk makes a hard copy, retrieve the carbons.
Keep low-limit credit cards. Keeping a low credit limit on your credit cards restricts the amount of money that thieves can steal. Although not exactly a prevention tactic, it will help if you fall victim.
Sign all credit cards. Sign all credit cards immediately upon your receipt of them. You can also write "Check ID" so that the clerk, if they actually read the back, will ask for ID for verification during a transaction.
Cancel credit cards that you do not use. It is important to cancel all credit cards that you do not use and to monitor the ones that you do use.
Be aware of your surrounding. The first step to prevent skimming is understanding what is going on around you. When at an ATM cover the key pad when entering your pin. Prior to inserting your ATM card, check the ATM card reader to make sure that it looks appropriate and is not altered.
Take your receipts. Do not leave receipts at ATM's, teller windows, gasoline pumps, or with a clerk.
Protect your PIN. We can't tell you how many times we hear of people writing the PIN to their Credit or ATM card on something that they keep in their wallet, or even worse- -writing the PIN on back of the card itself! Don't do it. Commit the PIN to memory as it is very obvious that a thief having the card and the PIN is not going to work out well for you.
Free Credit Reports
Did you know that you are entitled to one free credit report each year. Click here, www.annualcreditreport.com, to order your free credit report.