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United
States Department of Justice
Federal Bureau of Investigation
September 7, 2010 FBI,
SPRINGFIELD DIVISION
DEBIT
CARD PHONE SCAM
A
computer automated phone scam has impacted Central and Southern Illinois Bank
customers. Debit card customers are receiving
automated telephone calls stating their debit card account has been breached, and
then told they will need to “reset” their information in order to use their
account.
The
“scam” works this way - The telephone rings, and the caller ID shows “not
available” or “private number”. An
automated recording states “your debit card account has been breached. You need to reset your account by following
these steps”. The automated recording
states to press “1” to begin.
By pressing “1” a
computer system has been activated. The customer is then told to enter
the sixteen digit card number, and the expiration date. The automated
voice then asks for the three digit Customer Verification Value Code (CVV Code)
located on the back of the card, followed by the four digit pin number.
The perpetrators of the scam now have all the information they need to access
the victim customer's debit card account.
It is important to remember not to give out personal information over the phone
including passwords or pin numbers. Banks do not use an automated system
to ask for this type of customer information regarding their
accounts. Banks already have customer account information, and
therefore do not need to ask for their information over the phone.
If
you believe you have been contacted or unknowingly participated in this scam, you
are urged to contact your bank immediately.
Brad Ware
Media Representative
Springfield FBI
(217) 757-3542